Our Purpose
Core Purpose
In order to retain business on our books we ensure our clients receive value for their money. This is achieved through superior customer service that includes:
- Quick turnaround of documents
- Speedy settlement of claims
- Provision of tailor-made Risk Management Solutions
- Timeout renewal discussions with clients and Insurers
- Ensuring that price remains competitive by scanning the market from time to time.
- Staying ahead of competitors through innovations
We believe in building and maintaining strong relations with existing customers as most business is generated through contended existing clients. Our growth during the last three decades bears testimony to that.
In our endeavor to meet the challenges of an ever-changing business environment, ZIB is structured into multi discipline Strategic Business Units to ensure that our clients are provided with a one-stop shop. As Insurance Brokers, we are able to handle any class of insurance and we know where to find the answer. Clients have welcomed this capacity as it saves time. Instead of remembering several names, our clients need only to remember their broker.
Why Choose Us
Unlike other insurance brokers, Zimbabwe Insurance Brokers Limited works for you rather than insurance companies . ZIB uses their professional knowledge and experience to help you properly assess your insurance needs, shop for the best value in insurance coverage and help you in the event of a claim.
We offer FREE Enterprise Wide Risk Management Services, valuations, & assessments of insurance risks. We have technical expertise in our Risk Management department.
Explaining premiums, terms, conditions and any small print that you don’t understand. We compare the coverage of different insurers to get you the best rates and conditions in an unbiased manner
Assessing your needs and obtaining quotes. Depending on the asset(s) being insured, this might include
performing an insurance valuation, taking photographs or obtaining an inspection report.
We ensure your claims are fairly handled. We help you with the process and ensure a fair and speedy settlement. ZIB makes a positive difference to an insurer’s payout in a substantial number of claims.
We are able to cover the whole country in three hours time from our strong branch network. We have offices in Harare, Bulawayo, Masvingo and Mutare.
